SW 10 LHY Switch Packet Drops Help Required

andrew7

Hello, I'm having an issue with my SW10 LHY switch, I'm experiencing packet drops with music and direct if i connect a computer and ping google and my router in dos with a -t switch i can see the packet loss. My friend tried the switch using external clock/fiber and worked fine. Is there any settings potentially to change (usually never with a switch). I tried two other switches here and it works fine, I'm wondering if there is any troubleshooting I can do further?
To clarify a very simple setup
-Router cable to SW10
-Ethernet cable to computer
-Ethernet cable to dac/music

I've also tried a fiber converter with my router ethernet cable to the fiber converter into the switch then computer connected i still get packet loss.

Any help / advice is greatly appreciated thank you!

Jayce

You can try using different ports on the SW10 Pro to see if the issue is specific to one port. Also, we recommend pinging a local network device (like your router or another device on your LAN):

If you see packet loss when pinging local devices, it could be related to the switch, cable, or port.
If there is no packet loss within your local network, then it’s less likely to be a device issue.

If you're still unable to resolve the issue after these checks, you may contact the platform or dealer where you purchased the unit for warranty support.

andrew7

Hello Jayce, I was able to solve the issue, oddly I had to disable in Spanning Tree >> STP Interface Settings the setting: Spanning Tree State to disable it. I noticed in the logs the issue and diagnosed it. I'm not sure why but all is working fine in case any other customers ever have a similar issue.
Thanks for your help.

Jayce

andrew7
Hi, Thanks for sharing your findings — this is very helpful for other users.

We would like to add a note regarding network topology: please avoid connecting your upstream switch to both the SW10 Pro's DATA ZONE and ISOLATED AUDIO ZONE at the same time.

Doing so can create a network loop, which may cause the upstream switch's STP to temporarily block ports, resulting in packet loss.

andrew7

Thank you Jayce. Note its an SW10 non pro model so I do not have a data zone vs isolated audio zone. I'm coming in from the router to the fibre port and DAC to the switch. Thanks again.